Help & support
How can we help?
Whether you have a business's loyalty card on your phone or run your business on Pokit, here are the most common answers and how to reach us.
We reply within one business day.
If you have a loyalty card
Your card is issued by the business where you got it; Pokit is the platform behind it. For your balance, stamps or rewards, the business is your best first stop.
How do I add my card to Apple Wallet or Google Wallet?
Open your card's link (you get it when you sign up or by scanning the business's code) and tap “Add to Apple Wallet” or “Add to Google Wallet”. If you already have it, the same link shows your balance online.
I changed or lost my phone — do I lose my points?
No. Your balance lives on the card, not the phone. Open your card's link on the new phone and add it again; if you don't have it, ask the business to resend it.
I'm not getting the business's notifications
On iPhone: open the card in Wallet, tap “•••” → “Pass Details” and turn on “Allow Notifications”; also check Settings → Notifications → Wallet. On Android: open the card in Google Wallet and turn notifications on. Google allows up to 3 notices per card per day.
My balance or stamps don't match
Every movement is logged with its date. Ask the business to check it in their dashboard; if it isn't solved, email us with the business's name and we'll help.
How do I delete my card and my data?
Removing it from Wallet deletes it from your phone. To delete your data too, email us from the address you signed up with and name the business; see the Privacy Notice.
If you run your business on Pokit
How do I get started?
Create your account, follow the welcome flow (card design, data to collect and extras) and put the QR on your counter. Your first card is ready in minutes.
Can I connect it to my point of sale?
Yes: there's a REST API, webhooks and an MCP server. Everything is documented in Docs.
Problems with my account or billing
Email us from your account's address with your business's name; we'll never ask for your password.